Frequently Asked Questions

Allergies & Medication

• My child has severe allergy to peanuts/nuts, is your camp peanut/nut free?

  Yes.  We are a peanunt & nut free camp.  If a camper comes to camp with a peanunt or nut product snack, staff will take the snack away replacing it with one of our peanunt/nut free snacks our Directors have.  Directors will then contact the family of that camper to remind them of our peanut/nut policy. 

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• Can my child take medication while at camp?

  If your child requires medication of any kind while at camp, you must sign a Medication Release & Permission to Administer Form giving permission for our staff to administer the medicine to your child. This form can be found online (click ‘Camp Info’) and from our staff at your child’s bus stop or camp location. Only the daily dose of medicine can be accepted at camp.

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Camp Hours

• What are the hours at the Kelso location?

  Kelso Location with Bussing

  If your child is attending one of our camps at the Kelso location with bussing, please drop them off and pick them up at their selected stop within the time frame listed on our Kelso Bus Schedule. Times vary from stop to stop.

  If your child is pre-registered for the bus Extended Care option(s), please drop them off at their selected stop up to 30 minutes before the posted regular drop off time, and pick them up from their selected stop up to 30 minutes after the posted regular pick up time.  See Kelso Bus Schedule for times. Extended Care is available at select stops only and your child must be pre-registered. An additional fee applies.

  Kelso Location without Bussing

  If your child is attending one of our camps at the Kelso location without bussing, the hours are as follows:

   Regular Morning Drop Off

  8:45 – 9am at *PK Hut

  Extended Care Morning Drop Off (Must be pre-registered. An additional fee applies.)

  Starts 8am at *PK Hut

   Regular Afternoon Pick Up

  4:15 – 4:30pm at **Picnic Area #6

  Extended Care Afternoon Pick Up (Must be pre-registered. An additional fee applies.)

  By 5pm at *PK Hut

   

   *PK Hut: Upon entering the gates at Kelso, take an immediate right and drive ahead a short distance to parking area. Park and sign your child in/out with the Planet Kids staff on duty at the small cabin – like building on the right with the PK sign on it.

  **Picnic Area #6: Upon entering the gates at Kelso, take an immediate right, then another immediate right down the hill into Picnic Area #6. Park and sign your child in/out with the Planet Kids staff on duty.

   

   

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• What are the hours at the King’s Collegiate location?

   

  King’s Location with Bussing

  If your child is attending one of our camps at the King’s Collegiate location with bussing, please drop them off and pick them up at their selected stop within the time frame listed on our King’s Bus Schedule. Times vary from stop to stop.

   If your child is pre-registered for the bus Extended Care option(s), please drop them off at their selected stop up to 30 minutes before the posted regular drop off time, and pick them up from their selected stop up to 30 minutes after the posted regular pick up time.  See King’s Bus Schedule for times. Extended Care is available at select stops only and your child must be pre-registered. An additional fee applies.

  King’s Location without Bussing

  If your child is attending one of our camps at the King’s Collegiate location without bussing, the hours are as follows:

   Regular Morning Drop Off

  8:45 – 9am

  Extended Care Morning Drop Off (Must be pre-registered. An additional fee applies.)

  Starts at 8am

   Regular Afternoon Pick Up

  4 – 4:30pm

   Extended Care Afternoon Pick up (Must be pre-registered. An additional fee applies.)

  By 5:30pm

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• What are the hours of your St. Mildred's Lightbourn School ocation?

   St. Mildred’s Lightbourn School Location with Bussing

  
  If your child is attending one of our camps at the St. Mildred’s Lightbourn School location with bussing, please drop them off and pick them up at their selected stop within the time frame listed on our St. Mildred’s Lightbourn School Bus Schedule. Times vary from stop to stop.
  
  If your child is pre-registered for the bus Extended Care option(s), please drop them off at their selected stop up to 30 minutes before the posted regular drop off time, and pick them up from their selected stop up to 30 minutes after the posted regular pick up time. See King’s Bus Schedule for times. Extended Care is available at select stops only and your child must be pre-registered. An additional fee applies.
  
  St. Mildred’s Lightbourn School Location without Bussing
  
  If your child is attending one of our camps at the St. Mildred’s Lightbourn School location without bussing, the hours are as follows:
  
  Regular Morning Drop Off
  
  8:45 – 9am
  
  Extended Care Morning Drop Off (Must be pre-registered. An additional fee applies.)
  
  Starts at 8am
  
  Regular Afternoon Pick Up
  
  4 – 4:30pm
  
  Extended Care Afternoon Pick up (Must be pre-registered. An additional fee applies.)
  
  By 5:30pm

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• What happens if I am late to pick up my child?

  It is important to adhere to our schedule and pick up your child on time each day; however, if you are late, you can be assured that your child will not be left unattended.

  For late arrivals, a Late Fee of $5.00 per child for every 15 minutes or part thereof will apply. Whenever possible, please call our Administrative Office to let us know of any unexpected delays to your arrival so that we can advise your child & our staff. 

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Camp Staff

• What is the age of your staff?

  Senior Staff – 17 to 26 years of age + up
  Junior Staff – 15 or 16 years old

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• What training does your staff receive?

  All Planet Kids staff receive an extensive 40-hour training course and are CPR and First Aid Certified. Potential candidates are well screened before being hired and must submit a Police Criminal Check, a resume and application, as well as meet with the Senior Director for an interview. Further information about our staff can be found on the Our Staff page.
  

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• What is the ratio of supervision?

  Our counsellor to camper ratio is 1:8 for campers completed JK – Grade 3.

  Our counsellor to camper ratio is 1:10 for campers completed Grade 4 and above

  We take pride in the fact our ratio of supervision exceeds industry standards!

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Discounts

• Do you offer a Multi-Child or Returning Family discount?

  We do not offer a Multi-Child Discount or Returning Family Discount.

  
  

  
  

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• Do you offer any discounts?

  Yes we do! We offer an Early Booking Discount.  

  *Early Booking Discount not valid on March Break or CIT bookings  

  
  

  Use PROMO Code PK1702 and you will receive 10% off per child per registration.  PROMO Code is valid until 11:59 pm Monday February 20th, 2017.

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• Is there any discount the two shortened weeks of camp?

  Yes! Our shortened camp week discount is the following; 15% will be deducted if registering for week #1 (July 4-7) or week #6 (August 8-11)

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General Questions

• My child is shy and does not know anyone - Will they enjoy themselves?

  Staff are trained to be sensitive to the needs of all children and in particular those who are shy and apprehensive. Campers will not be forced to participate but staff will encourage them to join in all the group’s activities — a big part of a child’s camp experience is their attitude and willingness to try new things and make new friends, and at Planet Kids we do what we can to motivate campers to make the most of their time spent with us.

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• Can my child walk to/from their bus stop or camp location on their own?

  It is our preference that campers are accompanied to and from their bus stop or camp location by an adult. However it is our policy that campers who have completed grade 4 or greater are able to walk home with written consent. If a camper is walking home with younger siblings, they must have completed grade 6 or greater, again written consent is required. If you wish to arrange for them to walk to/from their bus stop or camp location on their own, you must accompany them on the first morning of camp (no exceptions) and provide written consent to our staff of your arrangement for the remainder of the first day and week.

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• Can my child be placed in the same group as siblings? Friends?

  Yes, campers can request to be in the same camp group as a friend or sibling as long as they are in the same completed grade level, and of course, that they are registered for the same week & camp program. When registering, please provide the first and last name of the friend(s) or sibling. This information will be included on our weekly attendance lists for reference by our staff. If registering online, please go to the Your Child page after you are logged in. If registering by mail or email, please include the name of friends/ sibling they want to be in the same group with in the space provided.

  Although sharing a camp experience with a friend or sibling is comforting, campers should also be encouraged to make the most of their camp experience by meeting new friends – they’re always glad they did! Please be advised we reserve the right to separate campers whose combined behaviour hinders the safety and enjoyment of other campers, staff or themselves, at the sole discretion of the camp’s Senior Director. Parents will be notified.

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• My child has lost something at camp. What can we do?

  Although every effort is made by our Counsellors and Directors to ensure campers have all their belongings throughout the day, children often leave things behind and  lose things at camp. To reduce the amount of lost items & disappointment, please ensure your child’s belongings are properly labeled with his/her first & last name so that we may return lost items to them if found, and that you do not send their most valued possessions to camp.

  All items left behind at camp and found by our staff are laid out daily for campers to look through the next day – parents, please advise the staff at your child’s bus/ camp location about the lost item. Parents are also welcome to come by the camp during operating hours to check the lost and found themselves.

  All unclaimed items are held for 1 week, after which, they are disposed of or donated to a charitable organization. Items of particular value that are found by our staff, such as personalized earplugs and medicines, are not  put in the Lost & Found. Instead, they are held onto by our Site Director pending return to the rightful owner.

  Remember: Campers are not permitted to have items such as ipods, cell phones, hand-held gaming devices, cameras (except in Photography Camp), jewellery or toys at camp. PLANET KIDS AND ITS STAFF ARE NOT RESPONSIBLE FOR ANY LOST OR STOLEN ITEMS.

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• What happens if my child is sick and can not attend their full week of camp?

  If your child misses camp due to an illness, we are happy to provide you with a credit equal to the value of the day(s) missed or your child can make up the day(s) missed. For either option, a doctor’s note is required, dated within 1 week or less of the absence.

  The credit option will apply to new registrations only, up to 1 year later.

  Make up days are pending availability.

  Please contact our Administrative Office at 1-877-322-KIDS (5437) to advise of your child’s absence and to arrange your credit or make up days.

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• Can I pick up my child early from camp?

  It is preferred that campers ARE NOT picked up early from camp. This causes a great deal of extra time and planning, and interrupts the daily camp routine for your child, other campers and the staff. Please make appointments and personal plans around your child’s camp schedule. 

  If however an emergency arises, please contact our Admin staff via email or phone (see Contact Us) to advise them and make arrangements. 

  Please note also that we no longer allow changes to a camper’s means of transportation to/from camp – if they are booked for the bus,  it is expected they use the bus to/from camp as scheduled. If they are not booked for the bus, please drop off and pick up your child according to the camp regular hours, or Extended Care hours if applicable.

  We appreciate your understanding, courtesy and co-operation in this matter.

   

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• What if I am unable to pickup my child and wish to send someone else in my place?

  Campers should be picked up by one of their parents however when this is not possible a written note must be sent to camp naming the alternate caregiver and giving your permission for them to pick up your child (ren). If a situation arises at the last minute, you MUST call our Administrative Office to make suitable arrangements. Camper safety is our top priority and your child will not be released to anyone other than yourself unless your permission has been documented by our staff. You will be responsible for late fees if applicable.

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• How many children are in each group?

  Our camp groups vary in size depending on age level, type of camp and activities. A typical camp group consists of 16 children with two staff. At times, smaller camp groups may be joined with other camp groups. 

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• How are children grouped at camp?

  On the first morning of camp, campers are placed in groups based on the program they are registered for and the completed school grade indicated on their profile (It is important to ensure your child’s profile is up to date before registrations are made).  In some cases, campers may move up or down by 1 grade level. Please contact our Administrative Office in advance of registration, to determine if the program/ age group accommodates such changes and/or immediately if an error has been made with your child’s registration/grouping. 

  **Please note that you must update your child’s grade level each year, before starting the registration process in order to ensure they are enrolled into the correct age group.  

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• Can my child bring electronic devices/ toys to camp?

  NO. Campers should be encouraged to enjoy their day of fun, stimulating camp activities and are not permitted to bring electronic gaming devices such as ipods, mp3s, game boys, cell phones, toys, etc. to camp. Please keep these and other valuable items at home. We are not responsible for lost or stolen items.

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Lunch & Snacks

• Is lunch or snacks provided?

  Snacks or lunch are not provided. Parents are required to provide their child with drinks, lunch and snacks, each day. (Must be nut – free).

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Payments

• What is the payment process?

  Payment options vary depending on your method of payment and the time of your registration.

  Up to June 1st, registrations may be secured with a deposit payment of $50 per child, per camp, or may be paid in full. On or after June 1st, all camp fees are due in full.

  If registering online, you must pay with a credit card. Our site is secure and you will receive camp confirmation via email instantly.

  If registering by mail, you may pay by credit card or money order, or by cheque if registering at least 4 weeks in advance of the camp start date. Once we receive and process your registration, you will receive camp confirmation via email.

  If registering in-person at our Admin Office, you may pay by credit card, money order or cash, or by cheque if registering at least 4 weeks in advance of the camp start date.

  For credit card payments, we accept Visa, MasterCard and American Express.

  For cheque and money order payments, make payable to Planet Kids Ltd.

  Feel welcome to contact our office staff if you require further information about our payment process. 

   

   

   

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• What are the camp fees?

  Our camp fees vary depending on program and location. Please view our Camp Reference Guide for a list of all the camps we offer, and their respective cost. This Guide may be accessed on our Camp Forms page.

  All camp locations offer transportation service at no added cost from select locations.

  Some camp options are extra. This includes the Sleepover for Kelso Traditional Camp, Multi-Sport Camp and Nature Explorers ($45 + tax), and Extended Care Service ($25 + tax /week/family for AM or PM care; $50 + tax /week/family for both if at same location).

  All camp fees and services are subject to tax (HST). 

  Camp and Option fees subject to change.

   

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• Are camp fees subject to the Harmonized Sales Tax?

  Yes. The Harmonized Sales Tax (HST) is applicable to our services.

   

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• Are refunds available?

  Yes, as follows:

  Full refunds are provided if cancellations are made online or requested in writing by June 1, 2017.

  Partial refunds are provided if cancellations are made online or requested in writing after June 1, 2017 AND at least 7 days prior to the start of the camp(s) cancelled.  The refund amount is equal to the amount paid LESS a $25 Admin Fee + tax,  per camp cancelled.

  NO refund is provided if cancellations are made less than 7 days prior to the start of the camp(s). Cancellation needs to be made online, requested by email or by leaving a voicemail at our office by 11:59 pm Sunday night. 

  We will make every effort to process refunds as quickly as possible. Payments made by credit card will be refunded by credit card. Payments made by cheque, cash or money order will be refunded by cheque.

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Registration

• Is there a fee to make changes to my registration(s)?

  There are no fees to switch camps/weeks.  

  If there is a price difference in camp fees, a refund will be issued if the camp you have switched to is less than the original booking amount, if the new booking is more than the original booking you will be required to pay the difference. 

  If you wish to make a switch to your child’s registration please contact our Administraive Office  pkinfo@planetkids.ca or 289-291-0870

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• Can I change my existing registration?

  To make a change to your child’s camp registration after it is submitted, please Contact Us at least 7 days prior to the start of the camp. We will do our best to accommodate your request, based on camp and/or bus availability, staffing, and group sizes.

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Safety

• What happens if it rains?

  Unfortunately we cannot control the weather, and at times, we are required to modify our regular camp program due to unfavourable weather conditions, but we are certainly prepared to ensure your child has a great camp day, rain or shine!

  For our Kelso location, camp groups can seek shelter under one of many covered picnic pavilions, or at one of the buildings we may have the use of such as the, open air shelters around the park, Ski Chalet, or at Country Heritage Park, located next to Kelso.  We cannot guarantee though that your child will not get wet.

  For our King’s and SMLS locations, campers will seek shelter indoors at the facility.

  Please be sure to check weather conditions daily and ensure your child is clothed appropriately for the predicted weather conditions. e.g. send a light weight, roll-up rain jacket.

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• What happens if there is a heat advisory in effect?

  We cannot control the weather but we do monitor weather warnings closely and implement a modified program when necessary. This includes reduced physical activity and increased water breaks throughout the day when a heat advisory is in effect.

  In addition, campers at our Kelso location will also enjoy extra time at the refreshing beach as the schedule permits, and the advantage of several breezy, shaded treed areas to take shelter from, while campers at our St.Mildred’s and King’s locations, will have the advantage of ample air conditioned indoor areas to take shelter from.

  All parents should check daily weather conditions to ensure their child has the proper supplies each day including waterproof sunscreen, a hat and a filled cold water bottle (which can be re – filled at all locations).

  Staff will schedule regular sunscreen breaks throughout the day and ensure campers re – apply their sunscreen at least every 3 hours while at camp (staff will assist younger campers to do so, while older campers will apply their own/ buddy up with a friend to do so).

  **Parents should be sure to apply sunscreen on their child before dropping them off at camp/ the bus.

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• How is inappropriate behaviour handled?

  We want all campers to enjoy themselves at camp and PK staff are trained to ensure this is possible for  everyone. Behaviour that jeopardizes the safety and enjoyment for other campers or staff will not be tolerated. Please see Code of Conduct for further details and our disciplinary procedures. Please advise our Admin Office if you or your child has any concerns about behavour at camp.

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• What happens if my child becomes sick or injured at camp?

  All our staff are CPR and First Aid Certified and are trained to address routine illness or injuries (upset tummy, headache, scraped knee, etc.) Parents will be notified if the Camp Director feels it is necessary for the camper to be picked up early due to his illness or injury. In the event of a more serious injury or illness, telephone service is readily available to call 911. Vehicles are also on site to transport a child to a nearby health care center if our Director feels they should be looked at by a doctor.

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Sleepover

• What sleepover options do you offer?

  We offer a sleepover for campers enrolled in our Kelso Traditional Grade 1-6, Kelso Multi-Sport and Kelso Nature Explorers program.  

  Sleepover also takes place for campers registered in our Leadership Extreme Camp and Wilderness Camp.  

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• Can any camper take part in the Kelso Outdoor Rec. sleepover?

  No. Our sleepover option is only available for children finished grade 1-6 and attending Kelso Traditional Camp,  Kelso Multi-Sport Camp and Kelso Nature Explorers Camp. Close

• Is sleepover an additional cost?

  Yes. The Outdoor Rec. sleepover option is an added $45/week/child + tax.

  For campers enrolled in our Leadership Exploration and Development Camp, the cost of the sleepover is built into the weekly cost of camp.

   

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• What day of the week does sleepover take place?

  The Kelso Traditional, Multi-Sport & Nature Explorers Camp sleepover takes place every Wednesday night.

  The Leadership Exploration and Development sleepover takes place on the first Thursday night of every two week session.

  The Wilderness Camp sleepover takes place over two nights; Tuesday & Wednesday night.

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• Can I register my child for sleepover once I have completed and paid for their camp registration?

  Yes. As long as space is still available and your child is registered in our Kelso Traditional, Multi-Sport/Nature Explorers Camp. If you wish to add sleepover or inquire about availability, please contact our office. Our sleepover option cannot be added after 5:00 pm the Friday before the week you are wanting to book it. Close

• What do campers need to bring for sleepover?

  Please click the link www.planetkids.ca/documents and it will bring you to our Documents and Forms page, here you can find our Sleepover Information Package.

  Tents and food is all provided for campers. 

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• Where do the sleepovers take place?

  Sleepover for our Outdoor Rec. sleepover and Leadership Exploration and Development sleepover takes place in Kelso Park, in area L.

  Wilderness sleepover takes place Tuesday night at Rattlesnake Point and on Wednesday night in Kelso Park, in area K.

   

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• Do campers sleep indoors or outdoors?

  Weather permitting, campers will always sleep outdoors and in tents. If the weather is calling for heavy rain and/or is raining when we go to set up tents, our camp director will make the decision to hold the sleepover indoors at Country Heritage Park. Close

• What happens if my child becomes sick, while at sleepover?

  We have 2 senior staff that work at each sleepover. These staff are provided with a cell phone and an emergency contact list, so when needed they would contact the parent/guardian, to inform you of your child being sick.

   

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• What happens if my child needs to take medication while at sleepover?

  Please complete the Medication Release & Permission to Administer Form and give it, along with the medication to the Bus Monitor at the bus stop or the Directors at morning sign-in. Medication Release & Permission to Administer form can be found on our website by clicking this link www.planetkids.ca/documents or you may get one directly from the bus monitor at your child’s bus stop.

   

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• How many campers are in one tent?

  Our larger tents fit 8-10 campers. Our smaller tents fit 4-6 campers. On a weekly basis we tend to set up more of our larger tents, for campers and staff. Close

• How are children grouped into the tents>

  Campers are grouped by gender and age. Once at the sleepover area, campers will be asked if they are attending sleepover with a sibling or friend, when choosing their tents, this way they will be grouped into the same tent as one another. We do our best to keep the campers in each tent within the same age group, however each week attendance is different. If possible & if needed we will set up another tent to accommodate smaller groups of similar aged campers. Close

• How many campers stay over on a weekly basis?

  For our Kelso Traditional, Mutli-Sport and Nature Explorers Camp sleepover, we have a maximum capacity of 50 campers a week.

   

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• What type of food is provided, for campers attending sleepover?

  Outdoor Rec. Sleepover

  Dinner – pasta in a cream or rose sauce, casear salad, bread and juice

  Evening snack – marshmallow roast

  Breakfast – cereal (fruit loops, frosted flakes or honeycombs), bagel with cream cheese or butter and orange juice. 

  Lunch – Turkey, Ham or Cheese sandwich, apple or orange, granola bar, fruit snacks, juice box and water bottle. 

   

  Leadership Exploration and Development

  Dinner – grilled cheese, hot dogs, casear salad, veggies & dip, chips and juice

  Evening Snack – s’more making 

  Breakfast -  cereal (fruit loops, frosted flakes or honeycombs), bagel with cream cheese or butter, fruit and orange juice.

  Lunch – Pizza (2 slices/camper), pop and chips

    

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• What if I have to cancel my sleepover registration?

  We will accept cancellations for Sleepover up until Friday at 5pm the week before the week of camp in question begins. Sleepover registrations cancelled the week of will not receive a refund. 

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Swimming

• Does swimming take place everyday at Kelso?

  YES!  Campers attending any program at our Kelso location will enjoy swimming for 45 minutes everyday. 

  All campers will swim at Kelso beach, where we have a private section for Planet Kids staff and campers only.  

  If swimming is not available, other water activities will be put in place for the day, for campers to take part in.

   

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• My child is not a strong swimmer. What is the level of supervision during swimming times?

  Your child’s safety and well – being are very important to us and we ensure campers are well supervised during swim times by both Planet Kids staff and certified facility lifeguards.  
  
  For camps at our Kelso location, swimming takes place daily (for most groups) at the beautiful on-site sandy beach, where Planet Kids has a stretch of private use. There are 2 life guards on duty, and no members of the public or other groups permitted in our area during our scheduled swim times.  
  
  For camps at our King’s location, campers Grade 1 & up will enjoy swimming 2 times per week, all of our Kinder Program Campers will enjoy swimming once a week at an off-site pool facility,  with a team of life guards on duty.

  Lifejackets are available at all swimming facilities, including Kelso.

  Kelso Lifejacket Policy: All campers under the age of 7 are required to wear a lifejacket (provided by Planet Kids) while in and around the swim area unless their parent requests otherwise. Lifejackets are also provided to campers aged 7 and older who must wear a lifejacket at their parents’ request. Please indicate ‘Yes’ or ‘No’ to your child wearing a lifejacket when registering for camp. Life jackets are mandatory for all staff and campers of any age while using a water craft (paddle boat, canoe, etc).
  
  Kings and St’Mildred’s Lifejacket Policy: All campers 9 and under are required to wear a lifejacket (provided by Planet Kids/Pool Facility) while swimming, regardless if parent consent is given and if the child is stronger swimmer.  This policy is in place to meet the requirements set by the Municipal Pools.
  
  Our life jackets accommodate children up to 90 pounds.
  
  Any changes in your child’s lifejacket status must be put in writing and forwarded to a Planet Kids staff member or you may send written notice to our Administrative Office via fax 1-866-350-6922 or via email to pkinfo@planetkids.ca. Please provide your child’s first & last name as well as his/ her camp program & grade level.

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• Does swimming take place everyday at Kings?

  No.  All campers will swim on Tuesdays and Thursdays and will swim for 1 hour. 

  Please note:  Campers are bused off-site to David Ramsey outdoor pool, for swim time.  While at the pool Planet Kids has private use of the pool facilities. 

   

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• Does swimming for St. Mildred's Lightbourn School take place everyday?

  No. All campers will swim on Wednesdays and will swim for 1 hour.
  
  Please note: Campers are bused off-site to David Ramsey outdoor pool, for swim time. While at the pool Planet Kids has private use of the pool facilities.

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Tax Receipts

• Do you provide families with a Tax Receipt?

  Yes. Tax Receipts from the summer just passed, will be made available for families to download and print themselves, November 15^th each year and will stay available to print and download until October the following year. To download your tax receipt, from our Home Page select ‘Get Your 2016 Tax Receipt’, this will bring your login, enter your email & password that is associated with your account, once logged in, you will be able to print off your tax receipt. Close

• Can I claim both the Child Care Tax and Child Fitness Tax Credit?

  Yes. A family can claim the full amount of camp under the Child Care Credit and Child Fitness Credit. The highest income earner would claim the Child Fitness Credit. Close

• Do your programs qualify for the Children's Art Tax Credit?

  No. Our programs do not consist of the minimum amount of daily activities in the specialty area of arts or sports.

   

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• I need to get a tax receipt from previous years, how do I get them?

  Please email us at pkinfo@planetkids.ca to request the tax receipt(s) you are needing. We charge $10.00/tax receipt, for each tax receipt that is required. The charge is in place as we need to go back through our system, retrieve the information and manually create the tax receipt. Payment can be made by cheque or credit card. Once payment has been received the tax receipt(s) will be sent to you via email.

   

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Transportation

• Is there a cost to use the bus?

  NO!  There is no additional fee to use the bus, our busing costs are worked into the camp prices.  If you need our extended care (offered only at select stops in each City) it is an additional fee $25/AM/family/week & $25/PM/family/week. 

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• Is transportation provided to your Kelso location?

  Yes! For camps at our Kelso location, transportation is provide from several stops in different communities including Acton, Mississauga, Oakville, Georgetown, Burlington, Milton, Waterdown, Cambridge and Guelph.  See Kelso Bus Schedule for further details.

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• Is transportation provided to your King’s Collegiate location?

  Yes! For camps at our King’s Collegiate location, transportation is provided from a few different communities in Burlington, Oakville, Mississauga and Milton. See King’s Bus Schedule for further details.

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• Is transportation provided to your St. Mildred's Lightbourn School location?

  Yes! For camps at our St. Mildred’s Lightbourn School location, transportation is provided from a few different communities in Burlington, Oakville and Mississauga. See St. Mildred’s Lightbourn School Bus Schedule for further details.

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• Are the children supervised on the bus?

  Yes! We have Bus Monitors at almost all of our bus stops. Bus Monitors are Planet Kids camp staff scheduled to supervise children at select bus locations and on the bus to/ from camp, providing parents added convenience and piece-of-mind. Bus monitors also take attendance, convey important notes, forms and messages between parents and camp staff, including medication & medical forms, and provide copies of forms to parents who may require them.  

   For certain stops and/or weeks, a Bus Monitor may not be available. Please view our Bus Schedules for further details.

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• I would like to drive my child to camp on Monday morning instead of having them take the bus, is this possible?

  It is possible, however, if a camper does not take the bus on Monday morning to camp, they will not be able to ride the bus home Monday night and will need to be picked up directly from camp at night.

  Monday mornings are very important for campers - they receive a bus tag, are informed of their bus number & are made aware of what stop they get on and off at each day, not taking the bus will have them miss out on all of this important information, the first day.

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• Can my child only use the bus one way to camp?

  We do not allow families to only use busing one way to camp.  If you have registered for busing it is expected to be the form of transportation used for the full week(s) to & from camp.  If you have not registered for busing, then campers will need to be dropped off and picked up at the camp location each day.

  We understand that there may be a day where an early pick-up s required this can be accommodated a Note to Camp is required for the day of the early pick-up.

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• Can I add or change busing on my child's registration once the week has started?

  Once the week has started changes to transportation cannot be made. Any changes to transportation or a change to the bus stop your child is registered for, need to be made through the office by the Friday before at 5:00 pm. 

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• Is it possible to select two different bus stops?

  To ensure that all campers are being accounted for correctly at each stop everyday and to stay inline with our busing capacities we do not allow families to use two different bus stops, for morning drop-off and evening pick-up.  

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• I forgot my username/password to login. What should I do?

  To login, enter the email address and password you provided when creating or last updating your family file. If you do not recall what email and/or password to use, Contact Us for assistance. 

   If you are new to Planet Kids, and do not yet have a family file, click Register Now then click Create a New Account to get started.

  You can change your email and/or password anytime upon login and going to the Your Information page. 

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